Last Updated: October 21, 2025

Introduction

Indicreative Agency (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website indicreativeagency.com.au or engage our digital marketing services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, business name, and mailing address
Business Information: Company details, industry, website URL, and business objectives
Project Details: Information about your marketing needs, goals, and preferences
Payment Information: Billing details and financial information for service payments
Communication Records: Correspondence, feedback, and support requests

Information Automatically Collected

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, navigation paths, and referring URLs
Cookies and Tracking Technologies: Session data, preferences, and analytical information

Information from Third Parties

We may receive information about you from:

Social media platforms when you interact with our content
Marketing partners and service providers
Public databases and business information sources
Client referrals and business networks

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

Provide, maintain, and improve our digital marketing services
Develop and execute marketing strategies and campaigns
Create website designs, content, and digital assets
Manage SEO, advertising, and social media campaigns
Communicate about projects, deliverables, and timelines

Business Operations

Process payments and manage billing
Respond to inquiries, comments, and support requests
Send service updates, newsletters, and marketing communications
Analyze website performance and user behaviour
Conduct research and development for service improvement

Legal and Security

Comply with legal obligations and regulatory requirements
Protect against fraud, unauthorized access, and security threats
Enforce our terms and conditions
Resolve disputes and address complaints

How We Share Your Information

We may share your information with:

Service Providers

Third-party vendors who assist with:

Website hosting and cloud storage
Payment processing and invoicing
Email marketing and CRM platforms
Analytics and advertising services
Project management and collaboration tools

Business Partners

With your consent, we may share information with:

Marketing technology platforms
Advertising networks and social media channels
Content distribution partners
Industry collaborators on joint projects

Legal Requirements

We may disclose information when required by:

Australian law or legal processes
Court orders or government requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for data transmission
Password-protected systems and access controls
Regular security audits and vulnerability assessments
Staff training on data protection practices
Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Track advertising effectiveness and user preferences
Functional Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

For more information, visit our Cookie Policy or adjust your preferences in the cookie consent banner.

Your Privacy Rights

Under Australian privacy law and the Australian Privacy Principles (APPs), you have the right to:

Access and Correction

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information

Data Portability

Receive your personal information in a structured, commonly used format
Transfer your information to another service provider

Opt-Out Rights

Unsubscribe from marketing communications at any time
Opt out of non-essential cookies and tracking
Request restriction of certain data processing activities

Deletion Rights

Request deletion of your personal information, subject to legal obligations
Withdraw consent for data processing where consent was the basis

Complaints

Lodge a complaint with us about how we handle your information
Contact the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements
Maintain backup and archive records for business continuity

When personal information is no longer needed, we securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites, including:

Social media platforms
Client websites and portfolios
Partner services and tools
Industry resources and publications

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

International Data Transfers

While we primarily operate within Australia, your information may be transferred to and processed in other countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending email notifications for material changes
Displaying a prominent notice on our homepage

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Indi Creative Agency

Email: admin@indicreativeagency.com.au
Phone: 1300 808 653
Address: George St, South Windsor, NSW 2756

Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please discontinue use of our services.

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.