Last updated: 24 August 2026. Questions or requests about your information? Call 1300 808 653 or email admin@indicreativeagency.com.au.
Indi Creative Agency ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website indicreativeagency.com.au or engage our digital marketing services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal information you provide. We may collect personal information that you voluntarily provide to us, including:
Information automatically collected. When you visit our website, we may automatically collect:
Information from third parties. We may receive information about you from social media platforms when you interact with our content, marketing partners and service providers, public databases and business information sources, and client referrals and business networks.
Service delivery: to provide, maintain and improve our digital marketing services; develop and execute marketing strategies and campaigns; create website designs, content and digital assets; manage SEO, advertising and social media campaigns; and communicate about projects, deliverables and timelines.
Business operations: to process payments and manage billing; respond to enquiries, comments and support requests; send service updates, newsletters and marketing communications; analyse website performance and user behaviour; and conduct research and development for service improvement.
Legal and security: to comply with legal obligations and regulatory requirements; protect against fraud, unauthorised access and security threats; enforce our terms and conditions; and resolve disputes and address complaints.
Service providers. Third-party vendors who assist with website hosting and cloud storage, payment processing and invoicing, email marketing and CRM platforms, analytics and advertising services, and project management and collaboration tools.
Business partners. With your consent, we may share information with marketing technology platforms, advertising networks and social media channels, content distribution partners, and industry collaborators on joint projects.
Legal requirements. We may disclose information when required by Australian law or legal processes, court orders or government requests, protection of our rights, property or safety, or prevention of fraud or illegal activities.
Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement appropriate technical and organisational measures to protect your personal information, including Secure Socket Layer (SSL) encryption for data transmission, password-protected systems and access controls, regular security audits and vulnerability assessments, staff training on data protection practices, and secure backup and disaster recovery procedures.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We use essential cookies required for website functionality, analytics cookies that help us understand how visitors use our site, marketing cookies that track advertising effectiveness and user preferences, and functional cookies that remember your settings and preferences.
You can control cookies through your browser settings, or adjust your preferences in the cookie consent banner where available. Note that disabling cookies may affect website functionality.
Under Australian privacy law and the Australian Privacy Principles (APPs), you have the right to:
To exercise these rights, please contact us using the details provided below.
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal, accounting or reporting requirements, resolve disputes and enforce our agreements, and maintain backup and archive records for business continuity. When personal information is no longer needed, we securely delete or anonymise it.
Our website may contain links to third-party websites, including social media platforms, client websites and portfolios, partner services and tools, and industry resources and publications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
While we primarily operate within Australia, your information may be transferred to and processed in other countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date, sending email notifications for material changes, or displaying a prominent notice on our homepage. Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Indi Creative Agency
Email: admin@indicreativeagency.com.au
Phone: 1300 808 653
Address: 14/5b Curtis Rd, Vineyard NSW 2765
Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please discontinue use of our services.
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.